vmc phone systems...
brought to you by a global communications leader
NEC Business Solutions is a subsidiary of the NEC Corporation, Japan. For well over three decades, the company has been a leading communications provider to Australian businesses large and small. The NEC development team in Australia, in conjunction with NEC's Global Research and Development Network, introduced the leading edge technology found in Xen Topaz today.
introducing the xen topaz telephone system from NEC business solutions.
For too long, the most powerful and innovative telephone systems have only been within the reach of large corporations. With the Xen Topaz this is no longer the case. Designed to satisfy the growing needs of small and medium businesses, this is a professional, flexible and easy to use telephone communication system at a price that makes perfect sense.
features
- Smoothly connecting your staff, customers and partners
- Fast and professional customer service
No matter how good your products and services are, your success is ultimately determined by how well you look after your customers. Xen Topaz gives you the features you need to present an efficient, friendly and polished communications service that will delight your customers and help grow your profits. You can start small and build up to 9 PSTN lines and 24 extensions. (16 additional lines possible with ISDN) With Distinctive Ringing you can quickly distinguish between external and internal calls and use the appropriate customer greeting. If lines get too busy, Automated Attendant can answer incoming calls with a tailored message and press-button options to guide the caller to the most appropriate staff member. Alternatively, regular follow-on messages and Music on Hold/Ringback Tone can let the user know you will soon be with them and prevent the loss of potential prospects.
sophisticated communication made simple, efficient, flexible and manageable.
Xen Topaz incorporates many clever functions that speed up the call handling process. For instance, if you're on one call and need to answer another, just press one button to put the original call On Hold and answer the new one. Dialling out is easy too with features like Abbreviated Dialling and Last 10-Number Redial saving you time on the most important calls. Another useful feature is Department Calling that distributes calls evenly to assigned staff or in a priority order. If one group member is busy, the call forwards to the next group member. To make sure customers and suppliers receive the attention they deserve, Xen Topaz also uses Calling Number Display (CND, which can identify a caller's name and telephone number on both digital and analogue telephones so you can answer with a personal greeting. Xen Topaz's 8 port Integrated Digital Voicemail has up to 15 hours of message time, and a host of flexible options such as the ability to voicemail groups with a single call. Use Conversation Record to store conversations in your mailbox with the touch of a button and Park and Page which lets a caller page you before leaving a message. Message Centre Keys allow two people sharing the same phone to have their own messagewaiting key. Each person can see if he/she has a new messages. Or, using analogue voicemail integration, connect your own voicemail system. You can save on call costs with the Automatic Route Selection (ARS) feature, by taking advantage of competitive call rates from different service providers. Plus, to help you track costs, the Call Accounting* feature tracks incoming calls and outgoing calls through each extension. System maintenance allows for online HTMLbased programming access either onsite or over the Internet. Using browser software simplifies the process for changing names or speed dial settings. Special PC software is available for off-line programming and remote access by modem.
today's best technology, built for the future.
stay in touch with a mobile workforce, effortlessly
If your workplace is large or if staff members are frequently on the move, Xen Topaz provides several mobility options to make it simple to contact staff. Internal and External Paging capabilities are available, as well as Call Forwarding and Trunk to Trunk Transfer which lets you connect your callers with staff, when they are away from the office. Adding cordless phones can also keep employees connected while away from their desks. If your business has a security door, Xen Topaz can be quickly connected, allowing screening and Secure Entry for employees or couriers.
your investment today is protected tomorrow
As you'd expect from an advanced system like Xen Topaz, callers to your business benefit from the improved call clarity of Integrated Services Digital Network (ISDN), as well as important efficiency features such as Direct Indial, which gives callers the ability to by-pass your receptionist and reach individual staff members directly. With ISDN, you can also send your own phone number to help others see who is calling. With a future release, Third Party Computer Telephony Integration (CTI) will enable key customer information to appear on your computer while you're talking, to enhance customer service. This later release will also allow you to converge your voice and data networks and enjoy the many benefits of Voice over Internet Protocol (VoIP) when you decide to make the move. Xen Topaz gives you the freedom to take advantage of emerging technologies when the time is right, and has the flexibility to grow and change with your business.
You can add any of these optional functions to suit your business needs. So please consult us on the right NEC system for you. This way, you'll only ever pay for the features you need. These features are network dependent and may require additional equipment. VMC Security can advise you of your PC requirements.
handsets
ergonomic design
Handset balances perfectly in your hand or on your shoulder
programmable function keys
Shortcuts to your most important functions
'your call' colour lights
Your calls are green, others are red, so you only pick up the calls you're meant to
large, smooth touch buttons
Make dialling easy and reduce wrong numbers
handsfree microphone#
Move around, write or refer to paperwork whilst on a call
easy to read#
Large liquid crystal display with contrast control shows time, date, number called and extension number
calling number display#
On external (Network Dependent) and internal callers
360 degree visual indicator
Red flashing light allows you to see your telephone ringing
volume adjustment
Gives you easy control over volume levels
adjustable base stand
Adjust the angle of your handset to suit your desk environment
wall mount
†Each telephone has a built-in wall mount facility
†#16 and 22 button display models only
a choice of four stylish handsets
Xen Topaz's elegant sophisticated design delivers productivity and versatility to your work environment. From the simplicity of a 16-button non-display telephone to the feature rich 22-button display with 64-button Console, standard intelligent features can help raise productivity throughout your business.
» topaz talk
16 and 22 button non-display
- 6 or 12 buttons for phone lines and programs
- 360 degree call indicator
- Dual-colour line keys indicating call status at a glance
- 10 additional programmable buttons (without BLF indication)
- Height adjustment and wall mounting
- Intercom Talkback
» topaz vision
16 and 22 button display
- 6 or 12 buttons for phone lines and programs
- 360 degree call indicator
- Dual-colour line keys indicating call status at a glance
- 10 additional programmable buttons (with BLF indication)
- Height adjustment and wall mounting
- Full hands free operation
- Operator Console Connectivity
feature List
attendant features
- 64 Button DSS Console
- Assigned Night Answer (ANA)
- Attendant Camp On
- Attendant Position
- Attendant Transfer
- Automatic Hold
- Dial 9 For Attendant
- Split Hold (Line To Line Hold For Attendant)
system features
- Abbreviated Dial/Name Registration
- Abbreviated Dialling - Common/Group/Personal
- Account Code
- Automatic Night Service
- Automatic Daylight Savings Time
- Automatic Route Selection (ARS)
- Automatic Trunk To Trunk Transfer
- Battery Backup - System Clock
- Behind PBX Operation
- Callback
- Caller ID
- Caller ID Blocking
- Caller ID For Single Line Telephone
- Chain Dial
- Class Of Service
- Clear Down
- Clock Alarm-1, Alarm-2
- Conference - Add On Conference
- Conference - Multi-Trunk
- Cordless Telephone Connection
- Delayed Ringing
- Dial Block
- Direct In Line (DIL)
- Direct Inward Dial (DID)
- Direct Inward System Access (DISA)
- Directed Call Pickup- Extension,Group
- DISA- External Call Forward Setting By Remote
- Door Lock Release
- Door Phone Call
- External Call forwarding for Doorphone
- External MOH Control
- External Paging
- Fixed Call Forward - Off Premise
- Flexible Numbering Plan
- Flexible Ringing Assignment
- Flexible Timeouts
- Forced Intercom Ringing (Handsfree Answerback)
- Forced Trunk Disconnect
- Hold - Park Hold
- Hot Line (Ringdown)-Internal, External
- Howler Tone
- Intercom - Voice/Signal Call
- Internal Paging - All, Zone
- ISDN-BRI S - Point
- ISDN-BRI
- Long Conversation Alarm
- Long Conversation Cutoff
- Music On Hold
- Night Service
- PC Programming - Local, Remote
- Power Failure Transfer
- Preamble Message
- Presented Calling party number
- Programming from Key-station
- Room Monitor
- Secretary Call Pickup
- Secretary Call (Buzzer)
- Serial Call
- Single Line Telephone Support
- Department Calling (Hunting)
- Department Group
- Station Message Detail Recording (SMDR)
- Step Call
- System Alarms
- System Data Up/Down Load
- Toll Restriction
- Toll Restriction Override
- Traffic Management Reports (TMS)
- Transfer - Extension/Trunk
- Trunk Group
- Trunk Group Key
- Trunk Loop Key
- Trunk Route Assignment
- Universal Answer
- Universal Night Answer (UNA)
- Unsupervised Conference
- User Programming Capability
- Voice Response System (VRS)
- Automated Attendant
- Time, Date and Station Number Check
- Fixed Messages
- General Messages
- Personal Greeting Message
- Park and Page
- Voice Prompts
- Preamble Message
- Voice Mail System (VMS)
- Answering Machine Emulation
- Conversation Recording
- Message Notification
- Personal Automated Attendant
- Voice Mail Messaging
- Voice Mail Integration
- Web Programming
station features
- 24 Button DLS console
- Background Music
- Barge-In
- Busy Lamp Field on Key Telephone
- Call Coverage Key
- Call Forwarding - Device
- Off Premise
- Text Message
- Park & Page
- Call Forwarding - Station
- Immediate
- Busy/No Answer
- No Answer
- Dual Ring
- Follow Me
- Call Redirect
- Call Timer
- Call Waiting
- Camp On - Extension
- Camp On - Trunk
- Dial Number Preview
- Display - Recalled Number or Name
- Display The Reason of Transfer
- Distinctive Ringing
- Do Not Disturb (DND)
- Extension Trunk Access
- Hands-Free Speakerphone
- Hands-Free Talkback
- Handset Mute
- Headset Operation
- Incoming Caller List (Abandoned Call Display)
- Last Number Redial Call List
- Memo Dial
- Microphone Mute
- Normal Hold/Exclusive Hold
- Off-Hook Signalling
- Prime Line Selection
- Privacy On All Calls
- Programmable Function Keys
- Repeat Dial
- Ringing Line Preference
- Saved Number Redial
- Station Message Waiting
- Text Message - With Busy Indication
- Time And Date Display
- Trunk Name Display
- Virtual Extension Key
- Voice Call Privacy Release
- Volume Control
- Toll Restriction Override
NOTE: Features may vary based upon system and handset configuration. Some features may require the purchase of additional compatible equipment and maybe network dependent.
system capacities
| Multiline Telephones | Standard | 8 |
|---|---|---|
| Total | 24 | |
| Analogue Telephones | Standard | 8 |
| Total | 24 | |
| 64DSS Consoles | Optional | 3 |
| 24DLS Consoles | Optional | 24 |
| Analogue Trunks | Standard | 3 |
| Total | 9 | |
| Digital Trunks (BRI ISDN) | Optional | 16 |
| Music on Hold / Background Music | Standard | 1 |
| Total | 2 | |
| External paging Zones | Standard | 1 |
| Total | 3 | |
| Internal Paging Zones | Standard | 8 |
| Tone Detectors (Caller ID, DTMF, Busy Tone) |
Standard | 16 |
| Total | 32 | |
| Conference Circuits | Standard | 16 |
| Total | 32 | |
| Tenants (Department Groups) | Standard | 32 |
| Trunk Groups | Standard | 25 |
| Trunk Routing Table | Standard | 25 |
| Abbreviated Dialling Bins | Standard | 2000 |
| Abbreviated Dialling - Personal | Standard | 20 / extension |
| Call Park Locations | Standard | 64 |
| Account Code Table Entries | Standard | 2000 |
| ARS Setting Table Entries | Standard | 200 |
| Operating Modes (Day, Night, etc) | Standard | 8 |
| Power Fail Transfer Ports | Standard | 3 |
| Virtual Extensions | Standard | 50 |
| Indial Table Entries (ISDN) | Optional | 2000 |
| Digital Voice Mail Boxes | Optional | 300 |
| Digital Voice Mail Ports | Optional | 8 |
| VRS Channels | Optional | 16 |
| Door Phones | Optional | 2 |
| Control Relays / Door Locks | Optional | 2 |
| RS - 232C Port | Optional | 1 |
| LAN Port | Optional | 1 |
| Battery Backup - System | Optional | 1 |
| Battery Backup - Memory / Clock | Standard | 1 |